Frequently Asked Questions
Visiting hours
We recommend visiting from 8am until 8pm, after that time we lock our doors as most residents are asleep but you are welcome to visit 24 hours a day. Please call in advance for after-hours visits to ensure access.
Where is your facility located?
We are located on 1516 Sawtelle Blvd in Los Angeles and close to the 405 and 10 freeway. We are within walking distance to the West Los Angeles Veteran’s Hospital.
What type of insurances do you accept?
We accept Medicare, Medical and medical assigned, private insurance, we are contracted with commercial insurance companies.
What type of services do you provide?
Our facility provides all levels of skilled care, including physical therapy, occupational therapy, speech therapy. We also provide respiratory therapy for tracheostomy and ventilator-dependent residents.
How often will a physician or health professional visit?
Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.
Can I take my loved one home for a visit?
Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
New Vista Post-Acute Care Center
Attn: ___________________ Room No. _____
1516 Sawtelle Blvd
Los Angeles, CA 90025
Consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand-deliver to your loved one residing in our facility. Our email feature is free of charge.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.
What is an Ombudsman?
An Ombudsman is an advocate for residents. They are a third party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are able to be a voice for a resident with a concern.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.
The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.
